Privacy Policy

1. Introduction

BANKTO ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and otherwise process personal data in connection with our institutional PayFi infrastructure platform, including our payment gateway, escrow services, DeFi vault, business wallet, and ATM network services.

This Privacy Policy applies to all users of our platform, including institutional clients, individual account holders, ATM operators, and partners. By accessing or using BANKTO's services, you agree to the terms of this Privacy Policy.

2. Data We Collect

We collect personal data in several categories:

3. How We Use Your Data

We use personal data for the following purposes:

• •Service Delivery: To provide, maintain, and improve our PayFi infrastructure services, process transactions, and manage your account.
• •Regulatory Compliance: To comply with applicable laws, regulations, and legal obligations, including AML/KYC requirements, tax reporting, and financial regulations.
• •Fraud Prevention & Security: To detect, prevent, and address fraud, security incidents, and other illegal activities.
• •Customer Support: To respond to your inquiries, provide technical support, and resolve disputes.
• •Analytics & Improvement: To analyze usage patterns, improve platform functionality, and develop new features.
• •Marketing Communications: To send you promotional materials, updates, and service announcements (with your consent where required).

4. Data Sharing & Disclosure

We may share your personal data with:

• •Service Providers: Third-party vendors who assist us in operating our platform, processing payments, and providing customer support.
• •Financial Institutions: Banks, payment processors, and liquidity providers necessary to execute transactions and settle funds.
• •Regulatory Authorities: Government agencies, law enforcement, and financial regulators as required by law or legal process.
• •Business Partners: ATM operators, institutional partners, and other ecosystem participants involved in delivering services to you.
• •Legal Proceedings: When required by law, court order, or to protect our legal rights and the rights of others.

5. Data Retention

We retain personal data for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary based on the type of data and legal requirements:

• •Account Data: Retained for the duration of your account and for 7 years after account closure for regulatory and audit purposes.
• •Transaction Records: Retained for a minimum of 5-7 years to comply with financial regulations and tax requirements.
• •Compliance Documents: Retained for the duration required by applicable financial and anti-money laundering regulations.
• •Usage Analytics: Typically retained for 12-24 months unless longer retention is required for legal or operational purposes.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• •Right to Access: You may request a copy of the personal data we hold about you.
• •Right to Correction: You may request that we correct inaccurate or incomplete personal data.
• •Right to Deletion: You may request deletion of your personal data, subject to legal and regulatory exceptions.
• •Right to Data Portability: You may request your personal data in a structured, commonly used format.
• •Right to Opt-Out: You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

To exercise any of these rights, please contact us at [email protected] with your request and sufficient information to identify you.

7. International Data Transfers

BANKTO operates globally and may transfer your personal data to countries outside your country of residence, including countries that may not have the same data protection laws. When we transfer data internationally, we implement appropriate safeguards, including Standard Contractual Clauses and other mechanisms approved by relevant data protection authorities.

By using BANKTO's services, you consent to the transfer of your personal data to countries outside your country of residence as described in this Privacy Policy.

8. Security

We implement comprehensive security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• •Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• •Multi-factor authentication for account access
• •Regular security audits and penetration testing
• •Access controls and role-based permissions
• •Incident response and breach notification procedures

While we strive to protect your personal data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk.

9. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (such as pixels, web beacons, and local storage) to enhance your experience, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser preferences. However, disabling cookies may limit certain platform functionality.

For more information about our use of cookies, please refer to our Cookie Policy or contact us at [email protected].

10. Children's Privacy

BANKTO's services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such data and terminate the child's account. If you believe we have collected data from a child, please contact us immediately at [email protected].

11. Third-Party Links

Our platform may contain links to third-party websites and services that are not operated by BANKTO. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us: